http://www.newgistics.com/corp_returns/smartlabel-return-shipping-services.aspx? - Reverse logistics is a concept that is not common among consumers. However, these types of logistics services can be found in the most routine shipping services, like return shipping and return parcel carriers. This type of reverse supply chain allows a dealer or a manufacturer to keep a customer's business by ensuring that defective or damaged items are replaced and repaired as long as the product is still in its warranty period.